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Rock Band 4 Support


Frequently Asked Questions

General / Other

  1. Who can I talk to about troubleshooting my Xbox Gamertag and account in regards to Rock Band 4?
    1. Please contact Xbox Customer Support portal here
  2. Who can I talk to about my DLC entitlements on Xbox One?
    1. Please contact Xbox Customer Support portal here
  3. Who can I talk to about troubleshooting my PlayStation®Network ID and account in regards to Rock Band 4?
    1. Please contact PlayStation® Customer Support portal here.
  4. Who can I talk to about my DLC entitlements on PlayStation®4?
    1. Please contact PlayStation® Customer Support portal here
  5. How many people can play Rock Band 4 at once?
    1. Up to six people can play Rock Band 4 - one drummer, one bassist, one guitarist, and up to three vocalists with the inclusion of vocal harmonies. You can only play Rock Band 4 with the appropriate hardware synced to your console for the game to host up to six people! Please keep in mind that Rock Band 4 will support up to 4 profiles at a time regardless of how many players are playing at the same time.
  6. What platforms will Rock Band 4 be available to play on?
    1. Rock Band 4 will be available on Xbox One™ and PlayStation®4.
  7. How can I tell is my game's calibration is off?
    1. When something just doesn't feel right, you know it. Go with your gut - and in this case, your eyes and ears. When playing Rock Band 4, if you notice that the note gems don't line up with the "now bar" to the beat of the music, or that your vocals are way off from what's being played, you might need to calibrate! If you have never calibrated your game before getting into gameplay, you will need to calibrate your game using these easy steps.
  8. My game's calibration is definitely off! What can I do to make this better?
    1. From the Rock Band 4 Main Menu, scroll down and select Options. Once there you can select Calibration. You can calibrate your game automatically or manually.
    1. Auto Calibration:
      1. If you have a Rock Band Wireless Fender™ Stratocaster™ Guitar Controller, select Calibrate Automatically. Rock Band 4 Guitar Controllers and previous generations of Rock Band Wireless Fender Stratocaster Guitar Controllers can Auto Calibrate.
      2. When you are prompted, hold your controller up to your sound system speaker or your TV's speaker (wherever the sound is coming from) as close as possible without touching. Hold your guitar controller there until prompted.
      3. To calibrate your system's video timing, when you are prompted, hold your controller up to your TV screen, with the guitar controller facing the TV and as close to the TV as possible without touching.
      4. Test out a song in Quickplay to make sure it feels right. If not, try auto-calibrating again, or try calibrating manually.
    2. Manual Calibration:
      1. If you would prefer to calibrate manually, select Calibrate Manually.
      2. Select Options from the Main Menu, then System Settings, then Calibration, and finally Calibrate Manually.
      3. Audio calibration is Step 1. Each time you hear a drum beat, you need to press a button in time.  The button to press depends on what instrument you have:
        1. Controller (for vocals): press the S button in time with the beat
        2. Guitar: strum the guitar in time with the bea
        3. Drum: hit the green pad on your drum set in time with the beat
      4. Proceed to Step 2: Video Calibration. When you see the needle hit either side of the meter, press the button in time with the needle - as above, the button you press depends on what instrument you are on. Your system is now calibrated. Test it out!
    3. Manually Set Numbers:
      1. If you can't get an ideal calibration using auto calibration or manual calibration, try setting your calibration numbers by hand. Select Enter Calibration Numbers from the Calibration menu and check out the chart below. Try starting with the numbers below and adjust gradually as needed until the settings feel just right.
        1. LCD 1 = Audio 80, Video 50
        2. LCD 2 = Audio 15, Video 30
        3. CRT = Audio 0, Video 0
        4. DLP = Audio 15, Video 60
        5. Rear-Projection = Audio 5, Video 50
        6. Plasma = Audio 50, Video 50
      2. Once you've gone through all the steps, try testing your work in Quickplay to see if you've gotten the calibration right. If it's still not perfect, try calibrating again. If you're still having trouble—or if you just want more information about calibration— please visit http://www.rockband4.com/support
    4. Manually Set Numbers:
      1. If you can't get an ideal calibration using auto calibration or manual calibration, try setting your calibration numbers by hand. Select Enter Calibration Numbers from the Calibration menu and check out the chart below. Try starting with the numbers below and adjust gradually as needed until the settings feel just right.
        1. LCD 1 = Audio 80, Video 50
        2. LCD 2 = Audio 15, Video 30
        3. CRT = Audio 0, Video 0
        4. DLP = Audio 15, Video 60
        5. Rear-Projection = Audio 5, Video 50
        6. Plasma = Audio 50, Video 50
      2. Once you've gone through all the steps, try testing your work in Quickplay to see if you've gotten the calibration right. If it's still not perfect, try calibrating again. If you're still having trouble—or if you just want more information about calibration— please visit http://www.rockband4.com/support.
  9. I've read your FAQ on Calibration and can't seem to get it just right. Do you have any tips for Calibration in Rock Band 4?
    1. When calibrating for audio:
      1. Hold the guitar immediately next to a speaker.
      2. In a larger room (or venue), be sure to calibrate off the speaker closest to where the band will be playing.
      3. The volume should be set to a comfortable listening volume. 
      4. If you have trouble in a room with a surround system, turning the volume down sometimes helps. 
      5. When you are trying to match your strum (or hit) to the beat, don't react to the audio cue. Instead, try to anticipate it and strum at the exact time.
      6. When you strum, grip the strum bar firmly between your thumb and first finger and strum firmly all the way down then all the way up, alternating up and down strums on the beat.
    2. When calibrating for video:
      1. Video calibration tends to work best in darker rooms, so either turn the lights down or angle the guitar slightly downwards away from the light. 
      2. You may need to shut off surrounding light sources all together.
      3. Some venues have excessive stage lighting which makes it harder to calibrate.
      4. If the calibration bar is not progressing, cup your hand over the top of the sensor near the sync button. Leaning over the video source with your hand cupped over the sensor will often block out any ambient light that is interfering with sync.
    3. Additionally, if your TV has a game setting, you should activate it

Hardware

  1. Who can I talk to about Rock Band 4 hardware issues (including sync, defective parts, and availability)?
    1. Please contact Mad Catz Customer Support here.
  2. Who can I talk to if I need replacement parts for my Rock Band hardware?
    1. Please contact Mad Catz Customer Support here.
  3. Will legacy Rock Band Pro-Cymbals Expansion Kits be compatible with the Rock Band 4 drum set?
    1. Yes! Both Rock Band 4 and legacy Rock Band Pro-Cymbal Expansion Kits will be compatible with Rock Band 4 drums.
  4. What legacy music game controllers will be compatible with Rock Band 4?
    1. Refer to the Rock Band 4 Instrument Compatibility Chart for a list of all music game controllers that are compatible with Rock Band 4. Please keep in mind that all legacy music game controllers will only be compatible within the same console family.
  5. What instruments require the Legacy Game Controller Adapter™ to function with Rock Band 4?
    1. The Legacy Game Controller Adapter is only needed for Xbox 360® wireless music game controllers. Any compatible wireless music game controller for the Xbox 360 will require the use of the Legacy Game Controller Adapter in order to function with Rock Band 4. A full list can be found here.
  6. How will legacy music game controllers that do not have solo buttons function with the new Freestyle Guitar Solos feature?
    1. Rock Band 4 will support 5-button guitars, including Freestyle Guitar Solo functionality! Because these guitars do not operate with solo buttons, the types of sounds you can create will be limited. However, the game will be able to fully recognize the guitar's limitations and will never give you unachievable prompts during the Freestyle Guitar Solo sections. You will be scored in the same manner as those who are able to use a 10-button guitar for Freestyle Guitar Solos. Simply put, you will be able to play Freestyle Guitar Solos to the full extent that it can be played on the 5 main buttons of the guitar.
  7. Why does Rock Band 4 for Xbox One need a Legacy Game Controller Adapter?
    1. With Xbox One, Microsoft updated the wireless connectivity security protocol that exists between wireless controllers and the receiver on the console. Because of this, wireless Xbox 360 controllers and accessories aren't natively compatible with the Xbox One. In order to support the vast amount of cool Xbox 360 wireless Rock Band controllers already out there, Mad Catz and Harmonix worked together to design Legacy Game Controller Adapter for Xbox One that enables backwards compatibility for most legacy wireless Rock Band controllers.
  8. My Rock Band 4 instruments for Xbox One are not syncing with my console! Help!
    1. Some of the new Rock Band 4 instruments will require a firmware update directly from your computer in order to function in Rock Band 4. Check out this link for all Firmware Update information!. If you require further assistance, please contact Mad Catz Customer Support here.
  9. Can I play Rock Band 4 using both new Rock Band 4 instruments and legacy music game controllers at the same time?
    1. You sure can! Make sure you've got the Legacy Game Controller Adapter hooked up to play Rock Band 4 with legacy music game controllers on the Xbox One and you're good to go! PlayStation® users DO NOT need the Legacy Game Controller Adapter to sync and play both new and legacy hardware at the same time.
  10. My Rock Band 4 instruments keep disconnecting from my PlayStation®4! What gives?
    1. First and foremost, make sure that your instruments have fresh batteries when playing Rock Band 4. If you continue to experience issues, please refer to this FAQ to troubleshoot your PlayStation®4 instruments. If you require further assistance, please contact Mad Catz Customer Support here.
  11. I heard there's a firmware update for controllers, why would I need to update my firmware?
    1. Mad Catz made some rolling changes to the firmware during the manufacturing process to improve response and address a few bugs.  These firmware updates address those issues.  The issues addressed vary by instrument:
      1. Xbox One Wireless Guitar: No firmware update necessary.
      2. Xbox One Wireless Drums: the firmware update solves a bug found with rapid hit detection issues.  If you are breaking your streak on fast drum rolls, try updating your firmware.
      3. PlayStation®4 Wireless Guitar: the firmware update addresses potential connection issues - if you are experiencing frequent disconnects (and have already tried a fresh set of batteries, try updating the firmware.
      4. PlayStation®4 Wireless Drums: 
        1. The firmware update addresses potential connection issues - if you are experiencing frequent disconnects (and have already tried a fresh set of batteries, try updating your firmware.
        2. The firmware update also addresses an issue with Pro-Cymbals sensitivity.  If you are having a hard time keeping your streak while playing with Pro-Cymbals, try updating your firmware.
  12. How do I update my firmware?
    1. For Xbox One controllers, download the firmware updater and follow the instructions.  You'll need to connect your controller to a Windows 7, 8.1 or 10 PC with an available USB port and a USB to USB Micro Cable.  The USB port is in the battery compartment.
    2. For PlayStation®4 controllers, download the firmware updater and follow the instructions.  You'll need to connect your controller to a Windows 7, 8.1 or 10 PC via Bluetooth.  Your PC will need to have Bluetooth capability.
    3. For more information, visit the Mad Catz Knowledgebase.
  13. What microphones will work with Rock Band 4?
    1. ALL wired USB microphones are compatible with Rock Band 4. Other microphones listed in our Rock Band 4 Instrument Compatibility Chart will not be compatible with Rock Band 4 at this time.
  14. Does the microphone require a controller to navigate in game?
    1. Yes! You must have a controller synced to your console in order to navigate and therefore play Rock Band 4 with a microphone.
  15. I'm unable to sign in to my profile on the PlayStation 4 when using my legacy music game controller.
    1. Keep in mind that this is only affecting those who are attempting to play Rock band 4 with a legacy music game controller. In order to navigate around this, please sign in to your PlayStation Network ID before launching the Rock Band 4 game. If you attempt to sign in to your profile after the game has launched, you will be forced to sign in as a Guest. You will need to restart the game if this occurs. If you want to sign in to your PlayStation Network ID while using a legacy music game controller, you must sign in before launching Rock Band 4.
  16. How do I sync my legacy music game controllers on the Xbox One?
    1. Please refer to our Rock Band 4 Instrument Compatibility Chart for a list of compatible legacy music game controllers. (Link to compatibility chart) Keep in mind that you must have the Legacy Game Controller Adapter hooked up to your Xbox One to play Rock Band 4 with compatible legacy music game controllers. You do NOT need to sync microphones - as long as a controller is synced to your console, plug in your microphone via USB and you're good to go!
      1. Make sure your Xbox One is turned on and you have Rock Band 4 running.
      2. Make sure your Legacy Game Controller Adapter is plugged in to your Xbox One.
      3. Make sure the legacy music game controller that you are trying to sync has fresh batteries.
      4. Press and hold the Xbox 360 button on your legacy music game controller, as applicable. This may be found in the center of your drum kit or next to the D Pad on your guitar.
      5. A green light around the Xbox 360 symbol should turn on and start blinking slowly. This means the controller is waiting to sync.
      6. AT THE SAME TIME: Press and hold the sync button on the Legacy Game Controller Adapter and press and hold the small wireless button on your legacy music game controller (for Rock Band drums, this is a button found on the bottom left side of the main center brain. For Rock Band guitars, this is a button found where the amp plug would be). You only need to hold down both of these buttons for a maximum of two seconds.
      7. The green light on your legacy music game controller should start rotating around the Xbox 360 symbol. This means the controller is trying to sync with your console. After a few moments, it will stop blinking and a steady green light will show up in one of the four corners around the symbol to symbolize what player the controller is synced to (Player 1, 2, 3, or 4). If the green light is steady and not blinking, this means your controller has synced.
      8. If your controller continues to blink slowly, repeat step 6 until the light becomes steady. Make sure to press BOTH sync buttons on the Legacy Game Controller Adapter and the legacy game controller at the same time!
      9. Once your controller has synced, press the Start button to officially get in game and rocking!
      10. If you require assistance to sync your controllers, please refer to this Xbox support article or contact Mad Catz with any hardware defects.
  17. How do I sync my Rock Band 4 controllers on the Xbox One?
    1. Keep in mind that you must have the Legacy Game Controller Adapter hooked up to your Xbox One to play Rock Band 4 with compatible legacy music game controllers. You do NOT need to sync microphones - as long as a controller is synced to your console, plug in your microphone via USB and you're good to go!
      1. Make sure your Xbox One is turned on and you have Rock Band 4 running.
      2. Make sure your Rock Band 4 controller that you are trying to sync has fresh batteries.
      3. Press and hold the Xbox One button on your instrument. This is found in the center of your drum kit or next to the D Pad on your guitar.
      4. A white light should turn on and start blinking slowly. This means the controller is waiting to sync.
      5. AT THE SAME TIME: Press and hold the sync button on the Xbox One (located to the left of the CD drive) and press and hold the small wireless button on your Rock Band 4 controller (for drums, this is a black button found on the bottom left side of the main center brain. For guitars, this is a white button found where the amp plug would be). You only need to hold down both of these buttons for a maximum of two seconds.
      6. The white light on your instrument should start blinking quickly. This means the controller is trying to sync with your console. After a few moments, it will return to blinking slowly and then stop blinking all together. If the light is steady and not blinking, this means your controller has synced.
      7. If your controller continues to blink slowly, repeat step 5 until the light becomes steady. Make sure to press BOTH sync buttons on the Xbox One and Rock Band 4 controller at the same time!
      8. Once your controller has synced, press the Menu button (the button that has three thick black parallel lines) to officially get in game and rocking
      9. If you require assistance to sync your controllers, please refer to this Xbox support article or contact Mad Catz with any hardware defects.
  18. How do I sync my legacy game controllers on the PlayStation®4?
    1. Before you sync: You must have the original adapter that came with your legacy PlayStation® music game controller plugged in to your PlayStation®4 to play Rock Band 4 with such legacy music game controller. You do NOT need to sync microphones - as long as a controller is synced to your console, plug in your microphone via USB and you're good to go!
      1. Make sure your PlayStation®4 is turned on and you have Rock Band 4 running.
      2. Make sure that the original adapter that came with your legacy PlayStation® music game controller is plugged into your PlayStation®4 console.
      3. Make sure the legacy music game controller that you are trying to sync has fresh batteries.
      4. Press and hold the PlayStation® button on your instrument. This is found in the center of your drum kit or next to the D Pad on your guitar.
      5. A red light around the PlayStation® symbol should start blinking slowly. This means the controller is waiting to sync.
      6. AT THE SAME TIME: Press and hold the sync button on the adapter that is plugged in to the PlayStation®4 and press and hold the small wireless button on your legacy music game controller (for drums, this is a button found on the bottom left side of the main center brain. For guitars, this is a button found where the amp plug would be). You only need to hold down both of these buttons for a maximum of two seconds.
      7. The red light on your legacy music game controller should start blinking quickly. After a few moments, it will return to blinking slowly and then stop blinking all together. If the light is steady and not blinking, this means your controller has synced.
      8. If your controller continues to blink slowly, repeat step 6 until the light becomes steady. Make sure to press BOTH sync buttons on the original adapter and controller at the same time!
      9. Once your controller has synced, press the Start button to officially get in game and rocking!
      10. If you require assistance to sync your controllers, please refer to this Xbox support article or contact Mad Catz with any hardware defects.
  19. How do I sync my Rock Band 4 controllers on the PlayStation®4?
    1. You do NOT need to sync microphones - as long as a controller is synced to your console, plug in your microphone via USB and you're good to go!
      1. Make sure your PlayStation®4 is turned on and you have Rock Band 4 running.
      2. Make sure the Rock Band 4 controller that you are trying to sync has fresh batteries.
      3. From the PlayStation®4's Main Menu, navigate to Settings --> Devices --> Bluetooth Devices.
      4. Press and hold the PlayStation® button on your instrument. This is found in the center of your drum kit or next to the D Pad on your guitar.
      5. A blue light around the PlayStation® symbol should turn on and start blinking slowly. This means the controller is waiting to sync.
      6. Press and hold the small wireless button on your Rock Band 4 controller (for drums, this is a black button found on the bottom left side of the main center brain. For guitars, this is a white button found where the amp plug would be). You only need to hold down this button for a maximum of two seconds.
      7. A blue and red light on your controller should start blinking alternately. This means the controller is trying to sync with your console.
      8. Wait for the controller to show up in the list of Bluetooth Devices on your PlayStation®4. It should appear as "MadCatz Guitar for Rock Band 4" or something similar for each different controller.
      9. You will be asked if you want to connect to the controller. Select Yes.
      10. You will be asked to assign a profile to the controller. PLEASE NOTE: You must assign a profile to the controller you are syncing in order to play Rock Band 4. if you choose not to assign a profile, the controller will not sync to the console. If you do not have a profile created, you can log in as a guest by selecting Create New --> Guest Profile.
      11. After a few moments, the blue and red alternating lights will change to a solid blue light. If the light is steady and not changing colors, this means your controller has synced.
        1. Side Note: If your controller has a steady RED light, this means your controller has low batteries.
      12. If your controller continues to blink blue and red, repeat step 4 until the controller shows up under the list of Bluetooth Devices.
      13. Once your controller has synced, press the PlayStation® button to get back to the Main Menu and boot up Rock Band 4. Once in-game, press the Options button to join in and start rocking!
      14. If you require assistance to sync your controllers, please refer to this Xbox support article or contact Mad Catz with any hardware defects.
  20. I'm unable to sign in to my profile on the PlayStation 4 when using my legacy music game controller.
    1. Keep in mind that this is only affecting those who are attempting to play Rock band 4 with a legacy music game controller. In order to navigate around this, please sign in to your PlayStation Network ID before launching the Rock Band 4 game. If you attempt to sign in to your profile after the game has launched, you will be forced to sign in as a Guest. You will need to restart the game if this occurs. If you want to sign in to your PlayStation Network ID while using a legacy music game controller, you must sign in before launching Rock Band 4.
  21. I cannot sign in to multiple profiles using the Legacy Game Controller Adapter!
    1. The Xbox One console recognizes the Legacy Game Controller Adapter as a single controller for a single user. Therefore, the adapter is able to support one profile sign-in for all legacy instruments. That one profile will be assigned to all connected instruments via the Legacy Game Controller Adapter. Rock Band 4 controllers can continue to sign in to their desired profile as intended. Unfortunately, there is no way to change how the Xbox One console reads the Legacy Game Controller Adapter and allow legacy controllers to sign in to multiple profiles. If you are experiencing issues with the game while attempting to sign-in or switch between multiple profiles in Rock Band 4, please quit the game, sign-in to your desired profile, and restart Rock Band 4 only when you have signed in to the profile you wish to play with. Signing in to your desired profile before starting Rock Band 4 will help avoid any potential issues that may arise while in-game.
  22. My drum kit sensitivity is off - I'm dropping notes or hitting notes twice in a row unintentionally. What's going on?
    1. PAD SENSITIVITY & DROPPED DRUM PAD HITS
      1. We have identified and adjusted a number of cross-talk and sensitivity issues on the Rock Band 4 drum set. We've fixed this with software. If you have a controller that exhibits this problem, we have a firmware update that's currently available to address the issue. The feedback we have gotten is that the firmware update successfully resolves the dropped hit issues (commonly found in fast roll sections, for example). Testing at Harmonix and at Mad Catz has concluded the same. We are aware some people are still reporting that the firmware did not resolve the issue. We will be making an adjustment to the firmware installer to read the current firmware revision of instruments and provide that to players so that they (and we) can confirm that the update was successful. It will be an important tool in working with anyone who is still reporting the dropped notes on rolls after a successful firmware update. Here is the link to the firmware updates for anyone who has not found their way there:. We hope to have the revised updater available to everyone by next week!
    2. KICK PEDAL SENSITIVITY
      1. The Rock Band 4 kick pedal was modeled directly after the Rock Band 3 pedal and has a slightly higher actuation point (height at which the switch is engaged to register a hit) than the pedals from legacy Rock Band games like Rock Band 2 and The Beatles: Rock Band. The end result is that some players that play "heel up" as opposed to "heel down" on the pedal prefer the action from the earlier pedals. Most players that play "heel down" will find the Rock Band 4 pedals more responsive because they hit the actuation point faster. "Heel up" players find the legacy pedals more responsive because they don't need to depress the pedal as much to register the next hit. For players that prefer the legacy pedals, they absolutely will be compatible with the new Rock Band 4 drum kit – feel free to plug those in and use them! This does not require an adapter; you can plug your legacy Rock Band pedal directly into your Rock Band 4 drum kit. For players that are looking for more sensitivity when playing "heel up" and do not have access to a legacy Rock Band pedal, there are folks who have made some simple modifications to the pedal using rubber stoppers with adhesive or other materials that simply shorten the travel distance of the pedal to reduce the distance from the actuation point to the fully pressed state, resulting in slightly faster response time for those players.
    3. KICK PEDAL DOUBLE HITS
      1. We are aware of the issue players are seeing where double hits (two kick drum notes in very quick succession) or other extremely fast kick drum passages are not fully registering, i.e. players are experiencing dropped notes. We have been able to reproduce this issue on expert difficulty in several songs. We are also aware that it is pedal agnostic – meaning folks using legacy Rock Band pedals with the shorter actuation point, or even higher end pro pedals can still experience this issue to some degree. The drum set has a calibration number which the game uses to compensate for how long it takes the drums to register a hit and send that data to the console. The drum pads use a complex algorithm to help filter out cross-talk and other vibration so that the drums do not register false hits. This process takes a few milliseconds (~20-30ms specifically). The drum pedal uses a simpler magnetic switch to register a hit so it has a much shorter data path to the console. The firmware inside the drum set helps compensate for the difference between those timings so that the calibration value you set for your drum set feels right for pad hits and pedal hits. Based on the feedback we have been seeing from pro & expert drummers about latency and double hits, we have reworked the logic in how we resolve those two timing differences. The result is a new version of the firmware, which we have in testing right now. We will roll out this update in the near future. Thank you for your patience!

Software

  1. I'm experiencing a crash in Rock Band 4! What do I do?
    1. If your game is freezing unexpectedly and you are unable to continue playing Rock Band 4, you are experiencing a crash in the game. Please make sure to view the rest of our Rock Band 4 Knowledgebase before submitting a ticket. If you cannot find the answer to your question, please submit a ticket with as much information about the crash (including steps taken to experience the crash) to our Customer Support portal here!
  2. I'm experiencing a bug in Rock Band 4! What do I do?
    1. If you game is acting slow, choppy, and limiting your Rock Band 4 experience, you might be experiencing a bug in the game. Please make sure to view the rest of our Rock Band 4 Knowledgebase before submitting a ticket. If you cannot find the answer to your question, please submit a ticket with as much information about the bug (including steps taken to experience the bug) to our Customer Support portal here!
  3. Can I play Rock Band 4 using two kick pedals on the drum set?
    1. You will not be able to play Rock Band 4 using two kick pedals on the drum set at this time.
  4. How to I deploy overdrive for guitar in Rock Band 4 on PlayStation®4?
    1. For legacy guitar controllers, you can deploy overdrive by tilting the guitar neck vertically or pressing the "Select" button on the guitar.
    2. For Rock Band 4 guitar controllers, you can deploy overdrive by tilting the guitar neck vertically.
  5. How do I deploy overdrive for guitar in Rock Band 4 on Xbox One?
    1. For both legacy guitar controllers and Rock Band 4 guitar controllers, you can deploy overdrive by tilting the guitar neck vertically or pressing the "Select" button on the guitar.
  6. What is the difference between Quickplay, Shows, and Go On Tour mode?
    1. Quickplay mode is the ONLY current mode that uploads your scores to our Rock Band 4 Leaderboards. You and your band can select a song, get into gameplay, and will be taken back to the Music Library once the song is completed.
    2. In Shows and Career mode, you have the option to vote on the next song (depending on the context in Career Mode). This provides seamless transition between songs and smooth flow of gameplay for long nights playing Rock Band 4. Another cool perk is your multiplier streak, as well as any leftover overdrive energy, will carry over into the next song you play!
  7. Why is Quickplay Mode the only mode that will upload scores to the Rock Band 4 Leaderboards?
    1. Currently, only scores achieved in Quickplay are uploaded to the Rock Band 4 Leaderboards. This is because, for songs played in Career and Shows mode, multiplier streaks and Overdrive gauges carry over from song to song which impacts your score potential.
  8. How do Freestyle Guitar Solos work? How will I be scored for these solos?
    1. You get points and continue your streak when playing Freestyle Guitar Solos so long as you are following the cues on the track. Keep in mind that the cues correspond to an input type and NOT a specific note. For example: when you see a thick stripe through the center of the track, which means you should play a single note. What specific notes you play is totally up to you.
    2. Here's a graphic that describes all of the different things you can do:
  9. How do I toggle between the different Drum Fill options?
    1. Drum fill options can be changed by pressing the Menu (Xbox One) button or the Select (PlayStation®4) button on the drum set, navigating to "Options", and selecting the option you want.
  10. How do I toggle between Freestyle and authored guitar solos?
    1. To toggle between Freestyle and authored guitar solos, simply press "Up" on the guitar controller's D-pad. This can also be changed by pressing the Menu (Xbox One) button or the Select (PlayStation®4) button on the guitar, navigating to "Options", and toggling Freestyle Guitar Solo on/off.
  11. How do Freestyle Vocals work in Rock Band 4?
    1. You can only play with Freestyle Vocals if you are on Hard or Expert difficulty. Freestyle Vocals allow you as the player to sing "outside the box" - you will be scored for accurately singing the harmonic chord tones that are associated with each changing chord in a song. Giving you the ability to express yourself in new and exciting ways, this feature will allow you to really tune in with the musical structure of each track.

DLC/Exports

  1. Will legacy Rock Band DLC purchased on PlayStation®3 carry over to Xbox One, or from Xbox 360 to PlayStation®4?
    1. No. As a developer, we are doing everything we can to support entitlements; cross-console entitlements are not entirely within our control and will not be supported.
  2. I already exported the soundtracks from my old Rock Band games.  Will I get those songs in Rock Band 4?
    1. We're working on this, but these songs will not be available at launch.  You still own the exported tracks, and soon as we add them to the library for the next generation consoles, your entitlements will carry forward. 
  3. Can I export Rock Band, Rock Band 2, Lego: Rock Band, Green Day: Rock Band, or The Beatles: Rock Band into Rock Band 4?  
    1. The Beatles: Rock Band is a standalone title and will not export into any other Rock Band game, including Rock Band 4. You will not be able to export these other legacy titles directly into Rock Band 4 - they must have been previously exported in order to re-download in Rock band 4.
  4. Can I export Rock Band 3 into Rock Band 4?
    1. You will not be able to export Rock Band 3 into Rock Band 4 at this time, but we are actively working on making this possible.
  5. Will legacy Rock Band DLC will be available for re-download at launch?
    1. Yes! Legacy Rock Band DLC will be available for re-download for free within the same console family as we make that content available. Your DLC library on your Xbox 360 will be available for re-download on the Xbox One at launch. Your DLC library on your PlayStation®3 will be available for re-download on the PlayStation®4 at launch.
  6. What Rock Band 4 DLC will be available for purchase at launch?
    1. Our Rock Band Music Store of over 1700 tracks will be available for purchase at launch. This is NOT our full catalog of Rock Band DLC – we will continue to add more content over time.
  7. Will Rock Band Network tracks be available for re-download or purchase in Rock Band 4?
    1. Rock Band Network tracks will not be available for re-download in Rock Band 4.
  8. How do I re-download my legacy Rock Band DLC on the Xbox One?
    1. Turn on your Xbox One.
    2. Sign in to the Xbox Live Gamertag that you originally purchased your legacy Rock Band DLC on.
    3. Navigate to the Xbox Live® Marketplace titled "Store".
    4. Select "Search".
    5. Search for "Rock Band 4"
    6. You will see multiple products for the title. Select the game "Rock Band 4".
    7. Navigate to "Add-Ons" and select the ellipses (the big "..." at the bottom of the featured Add-Ons) to view all Add-Ons.
    8. Select the individual Add-On you want to download and select "Install".
    9. The download should automatically begin. Once completed, you should see that where the "Install" prompt used to be on this individual Add-On, it will now say "Installed".
      1. There will be no update to notify you that this content has completed downloading. There is no visible way to confirm if your DLC has been installed to your console until you first launch Rock Band 4 on that console. The content should be on your hard drive, but will remain invisible until you first play Rock Band 4.
    10. Repeat step "h" for as many Add-Ons as you would like downloaded to your console.
    11. And that's it! You can now play this content in Rock Band 4 when the game is loaded into your system!
  9. How do I re-download my legacy Rock Band DLC on the PlayStation®4?
    1. Turn on your PlayStation®4.
    2. Sign in to the PlayStation®Network ID that you originally purchased your legacy Rock Band DLC on.
    3. Navigate to the PlayStation®Store.
    4. Under Search, type in "Rock Band 4" and select the "Rock Band 4" Game.
    5. Navigate to "Add-Ons".
    6. Select "View All".
    7. From here, you can do one of two things.
      1. Filter the list to see ONLY "Free" Add-Ons.
      2. Sort Price by "Low-to-High".
    8. You should see individual DLC tracks come up as "Purchased". These are the entitlements that you are able to re-download based on your account's purchase history.
    9. Select the individual Add-On you want to download and select "Download".
    10. The download should automatically begin and be added to your PlayStation®4 Downloads. Once completed, you should see that where the "Download" prompt used to be on this individual Add-On, it will now say "Installed".
      1. You can always check your download history by navigating to Notifications --> Downloads from the PlayStation®4 Main Menu!
    11. Repeat step 9 for as many Add-Ons as you would like downloaded to your console.
    12. And that's it! You can now play this content in Rock Band 4 when the game is loaded into your system!
  10. How do I re-download my legacy Rock Band DLC through the in-game Rock Band Music Store?
    1. First and foremost, you will have to re-download each DLC entitlement individually in order to play these tracks in Rock Band 4. Unfortunately, it is not currently possible to support batch downloads of DLC content within the either first-party stores or the Rock Band 4 in-game Music Store. If you want your DLC downloaded to your console, you will have to re-download tracks individually.
    2. For anyone having difficulty locating, navigating, or downloading their legacy Rock Band DLC entitlements in the Xbox Live Marketplace, please refer to this FAQ. If you are having difficulty with DLC entitlements in regards to your Xbox Live Gamertag, please contact Xbox support here.
    3. For anyone having difficulty locating, navigating, or downloading their legacy Rock Band DLC entitlements in the PlayStation®Store, please refer to this FAQ. If you are having difficulty with DLC entitlements in regards to your PlayStation®Network ID, please contact PlayStation® support here.
    1. Boot up your copy of Rock Band 4.
    2. From the Main Menu, navigate to "Get More Songs".
    3. Browse or Search the Rock Band Music Store for your desired content. Songs or packs that you have previously purchased in legacy Rock Band titles and are playable in Rock Band 4 will appear as "Purchased" for Xbox One users, or "Free" for PlayStation®4 users.
    4. Select the song you wish to re-download.
    5. You will be prompted to confirm your purchase" (at no cost to you) for the Rock Band 4 version of your previously purchased content. Continue through the first-party purchase flow to complete your transaction and begin installing / downloading your content. Upon completion of the download, your content should be added to your Music Library automatically.
    6. If your previously purchased legacy Rock Band DLC is not showing up as "Purchased" or "Free", please search for the content via the first-party store and attempt to re-download there. For more information, visit this link.
    7. Repeat step 4 for as much legacy Rock Band DLC as you would like downloaded to your console.
    8. And that's it! You can now play this content in Rock Band 4!
  11. How do I get my Rock Band Pre-Order bonus DLC?
    1. Depending on which retailer your Pre-Order of Rock Band 4 came from, you will receive a download code to activate your Pre-Order bonus tracks. This download code will either be printed on your receipt or e-mailed to the e-mail address you have provided to your retailer.
    2. If you cannot find the download code in either one of these places, please contact the retailer you Pre-Ordered Rock Band 4 from as they will be able to provide you with your Pre-Order bonus download code. Make sure to check your spam folder in your e-mail in case the Pre-Order download code made its way there!
    3. For help with download code redemption on Xbox One, please contact Xbox Customer Support here.
    4. For help with download code redemption on PlayStation 4, please contact PlayStation Customer Support here.
  12. Can I play European downloadable content on a U.S. console and game?
    1. Rock Band games are regional, so you will need to make sure that the game, console and DLC you are attempting to use are all the same region. If you attempt to download songs from the European Rock Band Music Store onto a U.S. console and game, or vice versa, the download will likely be unplayable. This also applies to Asia and Australia regions. In the event that you have purchased DLC for the wrong region, contact your console's customer support to look into an account adjustment.
  13. From the Forums

  14. Where can I go to find any other questions about Rock Band 4, including support articles for the game, DLC entitlements, and other general inquiries?
    1. Head on over to our Rock Band 4 Knowledgebase for information and support on Rock Band 4.
  15. I think I found a bug in the game! Where can I report this to Harmonix?
    1. Please complete our "Rock Band 4 Community Bug Tracker" form via this link: http://bit.ly/rb4communitybugz. PLEASE NOTE that you will NOT receive any response by submitting this form. We appreciate your help in tracking down these pesky wild bugs!
  16. Where can I go to ask questions about Rock Band 4 not previously listed in the Knowledgebase, AND receive a response to my questions?
    1. Please make sure you've searched our Knowledgebase for the answer you are looking for (it might be there, we promise!). If you cannot find an answer and need help, please submit a ticket to our Customer Support Portal here!
  17. My Xbox One Rock Band 4 Pre-Order Bonus DLC is not downloading correctly! What do I do?
    1. We've resolved an issue in our music library that was preventing all of the Pre-Order Bonus DLC from downloading correctly. In order to get your content, you'll need to download the content again. Below are step-by-step instructions for how to re-download your content:
      1. From the Xbox One dashboard, sign-in to Xbox Live with the account that originally redeemed the Pre-Order code.
      2. From the Home screen, open My Games & Apps, and highlight Rock Band 4 from the list of games. Press the Menu button and select "Manage Game".
      3. On the Manage Game screen, you will see a list of downloaded songs displayed. Highlight any songs which downloaded incorrectly, and uninstall them by pressing the Menu button and selecting "Uninstall".
      4. While remaining on the Manage Game screen for Rock Band 4, scroll to the right of where your installed content appears. Here you will see a list of content titled "Ready to Install". The songs that you just deleted or haven’t yet installed will appear on this list. Select the songs you want to install, and press the A button to begin downloading them.
      5. Once re-downloaded, the correct songs will appear on the list of installed content on the Manage Game screen, and can be played in Rock Band 4.
    2. If you are having difficulty locating, navigating, or downloading your legacy Rock Band DLC entitlements in the Xbox Live Marketplace, please refer to this FAQ. If you are having difficulty with DLC entitlements in regards to your Xbox Live Gamertag, please contact Xbox support here.